Customer Service Representative

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader providing business process solutions and services spanning the customer lifecycle across various industries.

Key Responsibilities

• Revert to customer calls on a variety of issues.
• Update and process information accurately into the system.
• Resolve customer problems in a timely manner.
• Take ownership and deliver on customer commitments.
• Liaise with internal teams when customer queries cannot be resolved at the first point of contact.
• Maintain clear communication using simple English to provide information and solutions.
• Demonstrate personal and professional integrity while dealing with customers.
• Treat all customers with empathy, respect, and consideration.
• Identify solutions from the customer's perspective and fulfill all commitments.
• Work collaboratively as a team, build trust, and engage in constructive conversations for team success.

Qualifications

• Candidates who have completed 10th, 12th, or Graduation are eligible.
• Freshers are welcome; candidates with prior experience can also apply.
• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in a UK Voice Support Process.
• Flexible to work in rotational shifts (including night shifts, if required).
• Basic computer knowledge and typing skills.
• Positive attitude with a willingness to learn.
• Immediate joiners preferred.
• No prior experience required for freshers.
• B.E, B.Tech, B.Sc, Post-Graduation Freshers are not eligible.

Note

• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended an interview before 30 days is not eligible to attend the walk-in.