Customer Upselling Associate

About the Role

The Customer Upselling Associate is a full-time remote role responsible for engaging existing customers, identifying their needs, and proposing appropriate upsell opportunities that add value to their experience.

Key Responsibilities

• Handle inbound and outbound customer interactions.
• Explain product or service features.
• Guide customers toward upgraded plans or additional offerings.
• Collaborate with customer support and sales teams.
• Document interactions accurately.
• Follow established processes and compliance guidelines.
• Use digital tools and CRM systems.
• Meet performance targets.
• Participate in regular training.

Requirements & Tech Stack

• Strong customer-facing skills.
• Experience in Customer Support, Customer Service, and Customer Experience.
• Demonstrated ability in Sales, with a focus on upselling, cross-selling, and meeting or exceeding performance targets.
• Excellent communication skills, both verbal and written.
• Active listening and problem-solving abilities.
• Comfort working remotely, with reliable internet access.
• Strong time management and self-organization skills.
• Familiarity with CRM or contact center tools.
• Basic proficiency in common office software.

Qualifications

• Background in Training, coaching, or mentoring related to customer interactions or product knowledge is beneficial.
• Prior experience in a contact center, customer success, or sales environment is preferred.
• High school diploma or equivalent required.
• Further education in business, communications, or related fields is an advantage.