Customer Service Executive

About the Role

The Customer Service Executive is a full-time, on-site role based in Kolkata. This role involves handling incoming customer calls and inquiries, providing accurate information about products and services, and resolving customer concerns in a timely and professional manner.

Key Responsibilities

• Log and track customer interactions.
• Follow up on pending issues.
• Coordinate with internal teams to ensure prompt resolution and high customer satisfaction.
• Maintain service records.
• Escalate complex issues as needed.
• Consistently adhere to company policies and quality standards.
• Contribute to process improvements by sharing customer feedback and participating in team discussions.

Requirements & Tech Stack

• Basic computer literacy and familiarity with customer service software or CRM tools.

Qualifications

• Strong Interpersonal Skills to build rapport, communicate clearly, and maintain professional relationships.
• Customer Support and Customer Service skills to manage inquiries, troubleshoot basic issues, and provide timely assistance across multiple communication channels.
• Customer Satisfaction and Customer Service Management skills to monitor service quality, follow up on unresolved cases, and support continuous improvement in customer experiences.
• Relevant skills such as active listening, problem-solving, and conflict resolution are beneficial.
• Strong verbal and written communication skills in English; additional local languages are an advantage.
• Ability to work on-site in Kolkata, manage time effectively, and handle a high volume of customer interactions.
• Prior experience in customer service, support, or call center environments is preferred but not mandatory.