Tools & Process Content Intern

About the Role

As an Intern for GTM Enablement; Tools & Process Content, you are a highly motivated self-starter. This is a 4-month internship role. You will work on content that directly serves hundreds of employees globally and directly impacts how our teams operate. At the end of the internship, you'll present your body of work to senior team leaders and leave behind a portfolio of resources that will continue driving GTM effectiveness. This is an individual contributor role reporting to the Sr. Manager, Global Enablement Content.

Key Responsibilities

• Conduct a comprehensive audit of existing Sales, CS, and Sales Dev enablement materials; identify gaps, redundancies, and opportunities for improvement
• Create concise, engaging bite-size learning materials including quick-reference guides, decision trees, microlearning modules, video scripts, and interactive resources on critical tools and processes
• Develop manager-specific enablement content including facilitation guides, discussion frameworks, scenario-based learning materials, and coaching toolkits
• Partner with cross-functional teams to create learning assets for new go-to-market initiatives rolling out globally; ensure consistency and quality across regions
• Maintain a centralized content calendar, library, and documentation system; track content usage and gather performance feedback
• Conduct interviews and working sessions with Sales, CS, and Sales Dev leaders; understand pain points, content needs, and learning preferences
• Test learning assets with end users; gather qualitative feedback and iterate based on effectiveness, usability, and engagement
• Apply technical and AI tools and best practices to create compelling content and improve team efficiency

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Requirements & Tech Stack

Basic

• Currently pursuing a Bachelor's degree in Business, Communications, Marketing, Organizational Development, or a related field
• Experience with Google Workspace (Docs, Sheets, Slides)

Preferred

• Experience working in sales operations, business enablement, training/instructional design, or corporate strategy
• Experience with content management systems, learning platforms, or design tools (Seismic, Canva, Guidde, Google Vids, Gemini, Glean)
• Knowledge of sales processes, go-to-market strategy, or customer success operations
• Familiarity with Salesforce or other CRM platforms
• Strong analytical and problem-solving skills
• Portfolio or examples of prior content creation, documentation, or learning materials
• Experience with video scripting, infographics, or interactive content development
• Strong written and verbal communication skills; ability to translate complex processes into clear, concise language
• Excellent stakeholder management and collaboration abilities
• Self-directed; able to manage multiple projects with minimal supervision
• Attention to detail and quality orientation

Work Authorization Notice

Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.