E Relationship /Process Associate
TechGlora Integrated IT Services
Chennai, Tamil Nadu, India0–3 yrs12m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 3 years · Any graduate
- Must know
- Customer service
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service19%of 99 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
E-Relationship Associate – Email & Chat Support (Non-Voice) for International Email & Live Chat Support – US & UK Projects.
Key Responsibilities
- Respond to customer queries through email and live chat.
- Understand customer concerns and provide accurate, appropriate resolutions.
- Maintain professional, courteous, and clear written communication.
- Resolve customer queries within defined turnaround times and service standards.
- Escalate complex issues to the relevant teams.
- Maintain accurate records of customer interactions.
- Meet quality, productivity, response-time, and customer satisfaction targets.
- Handle multiple customer conversations while maintaining accuracy and service quality.
Requirements & Tech Stack
- English reading, writing, and comprehension skills.
- Strong written communication and professional email etiquette.
- Good typing speed, computer literacy, and attention to detail.
- Ability to multitask and manage multiple chat conversations.
- Customer-oriented approach and problem-solving ability.
- Willingness to work night shifts, rotational shifts, and rotational week-offs.
- Comfortable working on US and UK customer support projects.
Qualifications
- Any graduate; freshers are welcome to apply.
- Candidates with 1–3 years of relevant experience may also be considered.
Walk-in Interview Details
- Date: 04th November, 2026
- Venue: 8th Floor, Co-works, Sterling Technopolis, Old Mahabalipuram Road (OMR), Perungudi, Chennai – 600096.