Utility Bill New Associate
Accenture
ChennaiFresher3h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceTroubleshootingOperationsHelp desk
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations49%Customer service18%Help desk3%Troubleshooting2%of 99 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints of dissatisfied customers, and giving best resolutions. You will also be responsible for closing faults and complaints within SLAs.
Key Responsibilities
- Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on defined scope of support.
- Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
- Solving routine problems, largely through precedent and referral to general guidelines.
- Performing tasks with detailed instructions and close supervision.
Requirements & Tech Stack
- Backoffice - Service Desk Non-Voice Support
- Email and chat process proficiency
- Good typing skills
Qualifications
- Any Graduation