Application Support Engineer (Fresh Graduates)
ASK Consulting
Atlanta, GAFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Bachelor's degree
- Must know
- Help deskSnowflakeTroubleshootingMicrosoft OfficeBusiness analysisOnboarding
- Nice to have
- AWSPython
- Work
- On-site in Atlanta
- Pay
- $36–$36.23 an hour
- Skill demand
- Troubleshooting80%Help desk44%Microsoft Office14%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 11, 2026 · still open
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About the Role
Application Support Engineer (Fresh Graduates)
Key Responsibilities
- Triaging and resolving ServiceNOW tickets for Forge and AWS Quick Suite, distinguishing user error from platform defects.
- Troubleshooting access and connector issues (OAuth, SSO, and integrations such as Teams, Outlook, and Snowflake) for Forge and AWS Quick users.
- Investigating and escalating platform-service defects to AWS or internal engineering teams where automation has failed.
- Ensuring all documentation and knowledge bases are updated to help encourage good collaboration within and outside of our group.
- Participating in best practices and process improvements.
- Supporting new user onboarding waves by provisioning access, validating connector health, and documenting known issues.
- Analyzing current support processes within Enterprise Platform and identifying ways to improve them.
Requirements & Tech Stack
- AWS Quick (enterprise AI assistant, AWS-managed service)
- Forge (internal AI Artifact Hub)
- GitHub
- ServiceNOW
Qualifications
Required
- Completed Bachelor’s degree
- Some industry-related professional internship
What We Look For
- Proven ability to work independently and as part of a team with great organizational skills.
- Excellent ability to communicate effectively at all levels.
- Strong analytical and problem-solving skills.
- Experience with Amazon Web Services is a plus.
- Experience programming with Python or other object-oriented programming language is a plus.
- Passionate and flexible engineer that enjoys solving complex problems.
- Ability to learn new skills and technology quickly.
- Thrive in a fast-paced atmosphere where wearing multiple hats is encouraged.
Location & Work Arrangement
- Atlanta, GA
- Hybrid capacity
- Candidates must reside in the Atlanta, Georgia area.
Employment Details
- All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted.
- We are unable to provide sponsorship at this moment.
- Duration: 6+ Months
- Pay Range: $36.00 - $36.23/ Hourly