Benefits Administration Services Associate I

About the Role

• Entry-level position with limited requirements for licenses, training, and certifications.
• Performs business support or technical work, using data organizing and coordination skills.
• Works within established procedures and practices.
• Works with a close degree of supervision.

Key Responsibilities

• Responds to open enrollment inquiries.
• Completes transaction(s) related to the customer’s inquiry.
• Documents calls by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements & Tech Stack

• Basic skillset in a range of processes, procedures, and systems.
• Ability to perform in an analytical and operational process.
• Applies experience and skills to complete assigned work.
• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.
• Exchanges information and ideas effectively.

Qualifications

• In some areas, requires vocational training, certifications, licensures, or equivalent experience.