Medical Assistant

About the Role

Assists in the examination and treatment of patients under the direction of the Physician and/or Designee.

Key Responsibilities

• Interviews patients and measures vital signs and other pertinent information as required by department.
• Records information in patients' medical record.
• Prepares treatment rooms and patients for examination.
• Assists clinician with patient care.
• Inventories, orders, and replenishes medical supplies and materials.
• Gives treatments and performs routine laboratory tests as required by department.
• Schedules appointments, performs clinical tasks, and completes appropriate forms as required by department.
• May be responsible for administering medications, including injections.
• May be responsible for cleaning, processing, sterilizing, and checking instruments.
• Performs computer data entry functions.
• Performs clinical/technical skills specific to the department.
• Performs other related duties as necessary.

Customer Service

• Practices customer service standards as defined by the Medical Center and specified department.
• Anticipates customer needs, takes proactive steps to meet those needs by listening and taking responsibility within scope to ensure issues are resolved.
• Promptly responds to alarms and patient requests.
• Facilitates the customer's ability to utilize resources.
• Assures a clean, orderly, and functional work environment.

Team Commitment

• Is an effective team member who is flexible, cooperative, and willing to assist others.
• Manages difficult or conflict situations constructively and seeks appropriate assistance.
• Takes accountability for own actions.
• Acts as a resource and mentor to new employees, students, and other team members.
• Actively participates in departmental professional development activities.
• Adheres to Attendance Policy.
• Supports a collaborative labor-management partnership environment.

Requirements & Tech Stack

• Basic Life Support certification.
• Demonstrated ability to use personal computer.
• Ability to read, write, and comprehend medical information.
• Ability to effectively present information, both verbal and written.
• Willingness to work in a Labor Management Partnership environment.

Qualifications

• High School Diploma/GED.
• Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California.
• Medical Terminology Certificate or equivalent experience.
• Minimum six (6) months of experience or successful completion of Kaiser Permanente externship.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.