Order To Cash Operations Associate-Voice

About the Role

• Part of the Finance Operations vertical.
• Responsible for determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions.
• Focuses on optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes.
• Oversees processes from customer inquiry, sales order to delivery and invoicing.
• The Cash Application Processing team handles queries related to cash applications and customer coordination.
• Requires a good understanding of cash applications, applying unapplied cash, reconciling suspense accounts, and processing from payment receipt to finalization.
• Manages OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, and bad debt provisioning.
• Performs Cash Reconciliations, follows up for missing remittances, prepares refund packages with accuracy, and records all collections activities consistently as per client process.
• Delivers process requirements to achieve key performance targets and ensures compliance with internal controls, standards, and regulations.

Key Responsibilities

• Analyze and solve lower-complexity problems.
• Day-to-day interaction with peers within Accenture before updating supervisors.
• Limited exposure with clients and/or Accenture management.
• Moderate level of instruction on daily work tasks and detailed instructions on new assignments.
• Decisions impact own work and potentially the work of others.
• Individual contributor as part of a team with a focused scope of work.
• May require working in rotational shifts.
• Solve routine problems largely through precedent and referral to general guidelines.
• Expected interactions are within own team and direct supervisor.
• Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions impact own work.

Requirements & Tech Stack

• Order to Cash - Accounts Receivable Ledger Maintenance
• Order to Cash - Collections Processing
• MS Office
• Ability to handle disputes
• Ability to manage multiple stakeholders
• Good Verbal Communication Skills
• Good understanding of collection and dispute management process
• Ready to work in night shifts
• Good Written Communication
• Problem Solving attitude
• Team working
• Customer service mindset

Qualifications

• Any Graduation
• Well-versed with basic statistics and terms involved in day-to-day business.