Workers Compensation Associate Claim Representative
Travelers
Downers Grove, ILFresher47m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- Customer serviceExcelMicrosoft Office
- Work
- On-site in Downers Grove
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office43%Customer service39%Excel31%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
As an Associate Claim Representative, Workers Compensation, you will receive comprehensive training in claim handling, customer service, and policy interpretation. This program typically lasts up to 12 months.
Key Responsibilities
- Actively participate in structured training classes covering insurance policies, claim processes, systems, and procedures.
- Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
- Investigate, develop, and evaluate action plans for claim resolution.
- Assess coverage and determine claim compensability, including evaluating for potential fraud.
- Participate in Telephonic and/or onsite File Reviews.
- Learn to determine coverage, compensability, and exposure based on policy terms and claim facts.
- Gather information from policyholders, claimants, witnesses, and third-party providers.
- Communicate claim status to all parties, including business customers, injured employees, medical providers, and legal counsel.
- Maintain accurate records of claim activity in claim management systems.
- Coordinate medical treatment to facilitate returning an injured party to work when appropriate.
- Demonstrate openness to continuous learning, particularly in AI and digital transformation.
- Acquire and maintain relevant Insurance License(s) within three months of starting the job.
- Perform other duties as assigned.
Requirements & Tech Stack
- High School Diploma or GED
- One year of customer service experience
- Bachelor's Degree
- Previous internship or work experience in customer service or insurance
- Willingness to obtain an active adjuster license where required by state law.
- Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
- Strong verbal and written communication skills.
- Ability to exercise sound judgement and make effective decisions.
- Exceptional customer service skills.
- Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
- Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
- Demonstrated openness to continuous learning.