Program Success Manager

Kidvento Education and Research | Coimbatore

Key Responsibilities

• Build and maintain strong relationships with customers through excellent onboarding, training, and ongoing support.
• Provide product training and support to customers, maximizing their usage of solutions.
• Address and resolve client issues promptly, maintaining records of customer interactions and solutions.
• Proactively monitor customer accounts to ensure positive product experiences and identify areas for improvement.
• Identify potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards for enhancing client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers via phone calls, emails, and other communication channels to provide timely responses.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions to improve customer experience.
• Travel to client locations within the allocated region as required.

Qualifications & Skills

• Any bachelor’s degree or equivalent.
• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• Excellent verbal and written communication skills.
• Good organizational and time management abilities.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office.
• Willingness to learn CRM tools and other software platforms.
• Must travel regularly to meet clients within the assigned region.