Customer Success Associate

About Marigold

Marigold is a guest communication and coordination platform built for wedding planners. It helps planners manage guest communication across the wedding journey—invitations, RSVPs, reminders, travel and stay details, event information, guest queries, and more—primarily through WhatsApp. Marigold works with wedding planners and their clients across India and international markets.

The Role

This is a hands-on role for a Customer Success Associate who will work closely with wedding planners using Marigold to ensure their weddings run smoothly on the platform.

Key Responsibilities

• Onboard wedding planners and help set up their weddings on Marigold.
• Assist with importing and organizing guest lists, events, and wedding information.
• Help planners configure invitations, RSVP flows, reminders, and guest communication.
• Monitor active weddings and identify anything that needs attention.
• Respond to planner questions and troubleshoot basic product issues.
• Coordinate internally when something requires product or engineering support.
• Follow up with planners on pending information or actions.
• Collect feedback from planners and guests and turn it into useful product feedback.
• Test new features and help ensure they work well before being used for live weddings.
• Maintain clear records of customer requests, issues, and resolutions.
• Build strong relationships with planners so they feel supported throughout the wedding.

Requirements & Tech Stack

• Comfortable communicating with customers over WhatsApp, calls, and email.
• Comfortable learning new software and figuring things out independently.
• Willingness to occasionally support customers outside standard working hours when a live wedding requires attention.

Qualifications

• 0–2 years of experience; fresh graduates are welcome.
• Strong written and spoken English.
• Highly organised and attentive to small details.
• Able to handle multiple weddings and customer requests without losing track.
• Calm and dependable when something needs to be resolved quickly.

Experience in customer success, hospitality, events, wedding planning, operations, or a SaaS startup is a plus, but not required.

You’ll Be a Great Fit If

• You enjoy helping people.
• You notice details others miss.
• You like bringing order to situations with lots of moving pieces.
• You’ll work directly with the founding team and have significant input into how we build our customer experience as we grow.