Reservations Assistant

About the Role

Soho House & Co is a collection of members' clubs, restaurants, hotels, and cinemas. The company has ventures throughout the UK, USA, Canada, Europe, and Asia, with new openings planned globally.

The Role

• Effectively handle all incoming calls, taking messages, transferring calls, and dealing with email enquiries for room and restaurant reservations.
• Convert enquiries to bookings in line with mystery shop guidelines.
• Be commercially aware and able to offer recommendations on services.
• Keep up to date with all promotions and special offers across the business.
• Complete all bookings in line with mystery shop guidelines.
• Assist the Front Desk with duties during busy periods and breaks.
• Perform any other tasks as and when assigned by management.
• Accurately enter data, ensuring all guest records are correctly inputted at all times.
• Highlight VIP guests and guests with special needs or requests, ensuring this information is updated on the PMS and sent to necessary departments.
• Store all collected guest information in line with data protection.
• Handle all turnaways professionally and as per company policy.

What We Are Looking For

• Experience working in hospitality, with an understanding of how operations work.
• Good with people.
• Positive attitude.
• Good problem-solving skills.
• Comfortable with systems and administrative tasks.
• Ability to manage and motivate a team.
• Team player who communicates well with all colleagues.
• Punctual, reliable, and trustworthy.
• Sense of urgency.
• Yes, yes, yes mentality.
• Can-do attitude.