System Administrator 1

About the Role

M.C. Dean is seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business unit. In this role, you will support the design, engineering, integration, operation, and maintenance of electronic security services.

Key Responsibilities

• Provide Tier 1 helpdesk support.
• Assist end users in accessing and using IT systems.
• Answer Help desk phone calls, triage, and determine when escalation is required.
• Utilize a technology-based problem tracking system (ticketing system) to document calls and troubleshooting steps.
• Monitor Enterprise system status for issues like network outages or degraded services.
• Provide initial troubleshooting and notify senior administrators when necessary.
• Support daily operations including monitoring and reviewing system logs.
• Support configuration and management of Windows operating systems.
• Support operating system software installation and loading.
• Support desktop hardware and operating system setup, imaging software loading, and antivirus updates.
• Support execution of IAVA updates and patching for Information Assurance (IA) compliance.
• Support application of Security Technical Implementation Guides (STIGs) to Windows-based operating systems.
• Support installation, configuration, and maintenance of 3rd party applications.
• Perform root cause analysis on significant issues.
• Support preventive maintenance actions, including system backups, error log reviews, database size analysis, and integrity checks.
• Stay current with technological developments and recommend ways to leverage new technologies.
• Contribute to technical documentation such as Standard Operating Procedures (SOPs) and as-builts.
• Perform all duties under direct supervision.

Requirements & Tech Stack

• Windows patching and vulnerability remediation.
• Basic knowledge of large-scale networking, VLANs, and routing.
• MS Excel, Word, Visio, and PowerPoint.

Qualifications

• BS degree and 0+ Years of progressive experience OR HS Diploma or Equivalent and 6+ Years of progressive experience.
• Requires system administrator experience in performing triage, resolving, and analyzing system problems.
• Requires experience implementing new workstations and system extensions.
• Requires reliable attendance at customer site during work hours.
• Requires the ability to work flexible shifts including nights, weekends, holidays, and on-call as needed.
• Requires minimum of IAT Level II certification (e.g., Security+).
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills.

Abilities

• Exposure to computer screens for an extended period.
• Sitting for extended periods.
• Reach by extending hands or arms.
• Finger dexterity for manipulating objects (e.g., using a keyboard).
• Listen to and understand spoken information.
• Communicate information and ideas verbally.
• Read and understand written information.
• Apply general rules to specific problems.
• Identify and understand spoken speech.