Conversational Design Intern

About The Role

We are seeking a Summer Intern with a gift for language to shape how our AI voice agents sound and behave on live customer calls. These agents handle real conversations about inventory, orders, returns, store hours and service appointments across Camping World's brands.

Key Responsibilities

• Write and refine the prompts that define how our agents speak, ask clarifying questions and hand off to a person.
• Review call recordings and transcripts, flagging where the agent misreads intent, sounds robotic or off-brand, or creates friction.
• Map the customer journey for our most common call types and find where the experience can be smoother and faster.
• Write voice and tone guidelines so our agents sound right for each of our brands.
• Build test conversations and edge cases (frustrated callers, vague requests, unusual phrasing) that we use to evaluate agents before changes ship.
• Partner with AI engineers to turn your findings into prompt and flow changes, then check whether the change worked.
• Present your findings and recommendations to the team at the end of the summer.

Requirements & Tech Stack

• Currently pursuing a degree in Philosophy, English, Communications, Marketing, Linguistics or a related field.
• Exceptional writing and editing skills; a writing sample is part of the application.
• A close reader: sensitive to tone, ambiguity and what people mean versus what they say.
• Ability to turn qualitative observations into clear, prioritized recommendations.
• Curiosity about AI and how people talk to it.
• Ability to work independently and collaboratively in a fast-paced environment.
• Hybrid work model: 3 days in office, 2 days remote.
• Internship Dates: June 7th to August 13th, 2027 (10 weeks).

Qualifications (Nice to Have)

• Hands-on experience prompting AI tools like Claude, ChatGPT or Gemini.
• Customer service, retail or call center experience.
• Coursework or experience in UX writing, copywriting, user research or rhetoric.
• Familiarity with linguistics concepts like pragmatics or discourse analysis.
• Comfort organizing findings in spreadsheets.

No coding experience is required.

Location: Hybrid in Lincolnshire, Illinois or downtown Chicago.