Front Desk & Client Services

About the Role

Iconic Upscale, a family-run residential construction company in Houston specializing in outdoor living spaces, is seeking a Front Desk & Client Services representative to manage the front desk and customer interactions.

Key Responsibilities

• Answer incoming calls and customer questions.
• Call new inquiries to gather project basics and schedule appointments.
• Confirm appointments and maintain the calendar.
• Follow up with customers via phone, text, and email to ensure all inquiries receive a response.
• Request necessary information from customers, such as photos or surveys.
• Send approved company information and examples of past work.
• Maintain organized customer notes within the CRM.
• Assist the sales team with follow-up and scheduling, and organize notes post-consultation.
• Provide routine updates to customers.
• Assist with basic project paperwork as training progresses.
• Maintain office organization and assist with other front-office tasks as needed.

Requirements & Tech Stack

• Strong English, spoken and written.
• Friendly, professional phone manner.
• Customer service skills.
• Organization and attention to detail.
• Reliability and punctuality.
• Comfort with computers, email, and calendars.
• Ability to learn new software quickly.
• Habit of following up and taking initiative.
• Availability for full-time, in-person work.
• Familiarity with CRM software is a plus.

Nice to Have

• Bilingual English/Spanish.
• Experience making follow-up calls or scheduling appointments.
• Experience in construction, home services, real estate, property management, HVAC, roofing, or landscaping.

Qualifications

• Backgrounds as a receptionist, front desk associate, customer service representative, office or administrative assistant, scheduling coordinator, client services representative, or service coordinator are suitable.
• Experience in medical and dental front desk, real estate offices, or customer service at a home services company is also relevant.

Work Environment

• Full-time, in person at 10400 Westoffice Dr, Suite 116, Houston, TX 77042.
• Monday to Friday, 8:30 a.m. to 5:30 p.m.

Compensation

• $20/hour to start.
• Health insurance.