Operations Support Analyst
Citi
Chennai, Tamil Nadu, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- OperationsBusiness analysisStakeholder managementProject managementMicrosoft Office
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations62%Stakeholder management50%Business analysis28%Project management9%of 100 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services. The overall objective is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Key Responsibilities
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
- Provide regular status updates for all project participants and create presentations for steering committee updates.
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
- Serve as primary liaison between key business stakeholders and technology.
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
- Create and facilitate training sessions, webcast demos, and write User Acceptance Test (UAT) scripts and business scenarios against specified requirements.
- Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments.
- Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices.
- Fulfill client necessities while providing an exceptional client experience.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.
- Provide operations support services, including but not limited to: record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.
- Serve as the liaison between operations staff, relationship managers, project managers, custodians, and clients.
Requirements & Tech Stack
- Microsoft Office proficiency.
Qualifications
- Previous relevant experience preferred.
- General knowledge of client reporting across the industry and competitors.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
Education
- Bachelor’s degree/University degree or equivalent experience.
Shift Time
- India Core Night Shift Hours (US operations).