Trainee, Bank Card Admin

About the Role

The Trainee, Bankcard serves as a key operational partner across Exemplar Luxury Group. This role is responsible for handling customer credit card disputes and inquiries, reporting on third-party and private label credit card transactions, and ensuring accurate bankcard accounting. The ideal candidate is a proactive self-starter who can balance strict policy adherence and asset protection with responsive stakeholder support.

Key Responsibilities

• Handle customer disputes and inquiries, as well as reporting relating to credit card transactions for third-party credit cards and private label cards.
• Ensure adherence to Sales Audit and Bankcard policies, internal controls, audit requirements, and service standards.
• Analyze and research all processing discrepancies and exceptions.
• Collaborate with the global team to manage processing backlogs and expedite resolutions for issues impacting bankcard processing.
• Ensure timely and accurate reporting on chargebacks and related costs.
• Respond to retail store inquiries regarding chargebacks and disputes, including resolving escalated issues.
• Ensure accurate and complete accounting activity for bankcards across all banners.
• Protect company assets by ensuring compliance with all policies, procedures, and regulations pertaining to the administration and processing of bankcards.

Requirements & Tech Stack

• Medium to strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
• Experience in bankcard processing systems (Discover, Amex, Chase, Capital One, PayPal, etc.).

Qualifications

• Bachelor’s degree from a recognized institution (full-time), preferably in Finance.
• Financial aptitude with or without prior accounting work experience.
• Proactive self-starter with a dynamic and resilient nature, able to work and lead in a fast-paced environment while managing multiple priorities under strict deadlines.
• Excellent written and verbal communication and interpersonal skills.
• Working experience in card processing—including chargeback processing, analytics, and card-processing administration—preferred.
• Basic knowledge of banking principles, card-related business operations, and revenue generation areas preferred.
• Flexibility to work varying shifts based on organizational needs.