Intern

About the Role

• Support weekend live academic sessions and coordinate with faculty and learners to ensure smooth execution.
• Manage learner queries during sessions and maintain accurate attendance records.
• Conduct post-session feedback calls to understand learner concerns and experience.
• Handle learner queries related to academics, attendance, assessments, LMS, and other operational requirements.
• Monitor Freshdesk tickets, resolve basic queries, and escalate complex issues to relevant teams.
• Support academic communications and follow-ups related to capstone projects, campus immersion, tests, assignments, and other activities.
• Maintain attendance trackers, academic records, and documentation with accurate and timely updates.
• Coordinate with internal teams to resolve learner concerns and close pending academic tasks.

Requirements & Tech Stack

• Graduate in any discipline with strong communication and interpersonal skills.
• Organized, proactive, and detail-oriented with good problem-solving skills.
• Ability to multitask and coordinate effectively in a fast-paced environment.
• Learner-focused with proficiency in Google Sheets/MS Excel and digital tools.
• Willingness to support weekend sessions.

Qualifications

• Prior EdTech, academic operations, or customer support experience is a plus.

Why Join Accredian?

• Gain hands-on experience in Academic & Program Operations in a fast-growing EdTech environment.
• Work with learners, faculty, and cross-functional teams.
• Build skills in communication, stakeholder management, problem-solving, and execution.
• Understand the end-to-end learner and program experience.