Operations Experience Intern (Summer 2027)

About Zipline

Zipline is the world’s largest and most experienced drone delivery service, dedicated to serving all humans equally by ensuring access to essential goods. The company designs, builds, and operates an autonomous logistics system for rapid and reliable delivery. Zipline operates on four continents, completes millions of deliveries, and serves prominent healthcare systems, governments, retailers, restaurants, and global businesses.

About The Operations Experience Team

The Operations Experience team shapes how people experience the company by designing intentional moments, including onboarding, leadership communications, and All Hands meetings. They partner with leaders across Operations to build communications, systems, and experiences that keep people informed, engaged, and inspired. This team turns ideas into experiences, brings order to complexity, and believes in the importance of details.

The Role

As an Operations Experience Intern, you will work on real projects related to internal communications, events, onboarding, employee engagement, and team connection systems. Your contributions will directly shape the Operations experience as the organization grows. You will collaborate closely with the Head of Operations Experience and cross-functional partners, learning how strategy is executed in a fast-moving environment.

What You'll Do

• Support the development and execution of Operations communications, including drafting, editing, designing content, and ensuring clarity, consistency, and actionability.
• Plan and create employee experiences for All Hands, events, offsites, onboarding, and culture-building moments.
• Partner on the organization and innovation of internal resources and information systems, including digital workplace pages, communication calendars, design, and planning tools.
• Assist with event and program planning from ideation through execution, managing timelines, logistics, communications, materials, and follow-up.
• Conduct research, gather feedback, and help identify opportunities to simplify and enhance Operations experiences.
• Learn to manage projects with multiple stakeholders, balance strategy with execution, and build scalable systems.

Requirements & Tech Stack

• Completed the second year of a bachelor’s degree with an interest in communications, business, operations, employee experience, organizational design, or a related field. Master’s candidates are also eligible.
• Strong written and verbal communication skills with the ability to create clear, concise, and engaging content.
• Strong eye for design, organization, and content quality, with an instinct for creating thoughtful, polished, and intuitive work.
• Excellent organization and attention to detail, with comfort in managing multiple projects, deadlines, and moving parts.
• Exceptional professionalism, discretion, and judgment, with the confidence to work alongside senior leaders and represent Operations Experience.
• Ability to work onsite in our South San Francisco office 5 days a week (full time).

What Else You Should Know

• This internship is a full-time, in-person position at the South San Francisco office.
• Internship dates: May/June - August/September 2027.
• Zipline is unable to sponsor work visas for applicants to this position.
• The hourly rate for this internship is $34 per hour.
• Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits, where applicable and subject to local requirements.