Product Support Engineering Intern #6470 & #6442

About the Role

The Product Support Engineering Intern (Sustainment & Data) position at Shield AI focuses on optimizing the reliability, availability, and maintainability (R&M) of autonomous defense systems. You will develop critical sustainment tools, analyze logistics data, and build data pipelines to track fleet health.

Key Responsibilities

• Develop Sustainment Tools: Create, maintain, and optimize tools, dashboards, and data pipelines/systems to track fleet metrics and maintenance data.
• Logistics & R&M Engineering: Assist with Reliability, Availability, and Maintainability (R&M) analyses, including Failure Mode, Effects, and Criticality Analysis (FMECA).
• Data Integration: Clean and analyze telemetry, maintenance logs, and supply chain data using programming languages and tools like Python, SQL, Palantir Foundry.
• FRACAS Management: Support the Failure Reporting, Analysis, and Corrective Action System (FRACAS) to identify trends in component failures and improve product lifecycle management.
• Cross-Functional Collaboration: Partner with software engineering, logistics, and field operations to automate data collection and improve technical documentation.

Requirements & Tech Stack

• Current student pursuing a degree in Industrial Engineering, Systems Engineering, Data Science, Aerospace, Mechanical Engineering, or a related STEM field.
• Strong proficiency in Python, SQL, R, or data visualization tools (e.g., Tableau, Power BI).
• Solid understanding of probability, statistics, and engineering economics as applied to reliability and logistics.
• Effective communication skills to translate complex data sets into actionable engineering recommendations.
• Ability to commit to an on-site, 10-week full-time internship program.

Preferred Qualifications

• Prior experience or coursework in reliability engineering, logistics engineering, or predictive maintenance.
• Familiarity with database design, data warehousing, or system architecture concepts.
• Knowledge of aerospace or military sustainment standards (e.g., MIL-HDBK-217, MIL-STD-1629).

Internship Program Details

• Paid internship program.
• Hands-on mentorship.
• Opportunity to add real contribution to the company via an internship project.
• Possible job offer at the end of the internship.
• Company sponsored events.
• Eligible for paid company holidays.
• Mentorship from current Shield AI Engineers.
• Opportunity to attend presentations from company leaders, social and networking events.
• Eligible for a stipend to subsidize relocation costs.

Compensation: $37 - $97 an hour, determined by academic level.