Hotel Operations Associate

About the Role

We are looking for a detail-oriented and proactive Hotel Reservations & Vendor Management Executive to manage hotel procurement and accommodation booking operations for corporate travelers. The role involves handling end-to-end hotel reservations, negotiating competitive rates, maintaining strong vendor relationships, and ensuring seamless booking experiences for clients. The ideal candidate will be responsible for optimizing costs, expanding the hotel partner network, monitoring service quality, and driving operational efficiency while delivering exceptional customer satisfaction.

Key Responsibilities

• Handle end-to-end hotel reservations for corporate clients, ensuring accurate and timely bookings based on their preferences, budget, and requirements.
• Collaborate with hotels to negotiate competitive rates and secure the best deals.
• Identify and onboard new hotel partners to expand the accommodation network.
• Maintain strong relationships with existing hotel vendors to ensure consistent service quality.
• Negotiate and finalize contractual agreements with hotels, securing favourable terms, exclusive rates, and added benefits.
• Review and update rate contracts regularly to ensure cost-effectiveness.
• Monitor booking trends, occupancy rates, and pricing data to identify cost-saving opportunities.
• Provide insights and recommendations to improve booking efficiency and reduce expenses.
• Ensure hotels meet company quality standards and deliver consistent service across locations.
• Conduct regular reviews and gather client feedback to assess hotel performance.

Requirements & Tech Stack

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 0-1 years of experience in hotel booking management, vendor tie-ups, and cost control within the hospitality or travel industry.
• Proficiency in MS Excel and reporting tools for data analysis and contract management.
• Ability to thrive in a fast-paced, client-focused environment with strong attention to detail.

Skills & Competencies

• Excellent communication and interpersonal skills for effective vendor negotiations and client coordination.
• Strong problem-solving abilities to handle booking issues and vendor-related challenges.
• Negotiation and analytical skills to secure favourable contracts and optimize costs.
• Detail-oriented and highly organized to manage multiple bookings and vendor relationships simultaneously.