Diploma Engineer Trainee

Johnson Controls

About the Role

This Diploma Engineer Training (DET) program offers a one-year training period, including detailed technical and functional orientation and on-the-job involvement. The DET will gain exposure to service and operations.

Key Responsibilities

• Implementation of customer-focused service plans.
• Acquire new clients and businesses.
• Project execution/installation at site.
• Manage multiple cross-functional projects and deliveries.
• Focus on achieving customer satisfaction.
• Day-to-day service operations planning as per PO/WO from customers.
• Attend and review preventive maintenance jobs.
• Coordinate with the call center and close service calls.
• Generate LNM & Retrofit business in line with LNM plans.
• Ensure safety norms at sites, including vendors.
• Manage vendor on-site activities.
• Prepare reports and diagnose Root Cause Analysis (RCA) for repeated complaints.
• Update customers on new technology.
• Acquire new skills to execute service jobs.
• Maintain databases and understand customer requirements.
• Ensure collection of payment as per terms and conditions of the order.
• Coordinate with Operations & Services Sales on customer inquiries.
• Order processing and delivery.
• Safety and quality aspects of project planning and execution.
• Offer viable solutions and alternatives.
• Managing after-sales service and customer care operations.
• Increase the Customer Satisfaction Index.

Requirements & Tech Stack

• Diploma - Mechanical / Electrical / Electronics / Mechatronics / Technical Skills / Refrigeration & Air-Conditioning

Qualifications

• Aggregate 60%.
• No ATKT.
• Ready to relocate anywhere in India.