Intern, Automation Engineer

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI.

About the Role

We are looking for an exceptional Automation Engineer Intern to support the SaaS applications and platforms that power our demo and field environments. You will investigate access issues, misconfigurations, and recurring requests, focusing on identifying root causes, developing lasting solutions, and documenting findings. You will receive regular mentorship, take ownership of well-scoped problems, and identify opportunities to automate repetitive work using Workato.

Key Responsibilities

• Assist with acquiring and setting up SaaS, PaaS, and IaaS platforms for demos and proofs of concept, including Salesforce, SAP, Workday, NetSuite, ServiceNow, Snowflake, AWS, and GCP.
• Collaborate with technical teams to keep demo applications integrated and functioning.
• Administer demo applications by adding users, configuring permissions, and assigning licenses.
• Support complex application configurations and verify alignment with organizational requirements.
• Review application settings regularly to help maintain performance and security.
• Support users in accessing demo environments and applications.
• Investigate and troubleshoot access problems, misconfigurations, and failed logins.
• Assist with routine governance activities, including access reviews, license tracking, and compliance checks.
• Identify recurring issues and repetitive manual tasks, and propose or help build automations and tools on Workato to manage demo infrastructure.
• Help build and maintain environments that support high-quality Workato product demonstrations.
• Document troubleshooting steps, configurations, and how-to guides.
• Keep stakeholders informed of request status and escalate blockers promptly.
• Share findings and lessons learned with the team.

Requirements & Tech Stack

• Degree in Information Systems, Computer Science, Engineering, or a related field.
• Demonstrated problem-solving ability.
• Hands-on exposure to at least one SaaS application or administration console, such as Google Workspace, Slack, Salesforce, Okta, or Jira.
• Basic understanding of user access concepts, including roles, permissions, and least privilege.
• Professional working proficiency in English.
• Exposure to cloud platforms such as AWS or GCP, or enterprise applications such as Salesforce, Workday, or NetSuite is a plus.
• Familiarity with single sign-on and identity concepts, including SAML, OAuth, and MFA, is a plus.
• Basic scripting or low-code/no-code automation experience using Workato, Python, or similar tools is a plus.
• Experience using spreadsheets or data tools for analysis and reporting is a plus.
• Interest in IT governance, security, or compliance is a plus.

Qualifications

• Methodical approach to problem-solving.
• Strong analytical mindset.
• Persistence when facing blockers, with sound judgment about when to escalate or ask for help.
• Clear written communication skills.
• Strong attention to detail and a consistent habit of verifying work.