Transportation Representative, Transportation Representative

About the Role

The Network Operations Center (NOC) is the central command and control center for Transportation Execution across the Amazon Supply Chain network, supporting multiple geographies like NA, India, and EU. It ensures timely pick-up and delivery of freight and resolves exceptions, informing stakeholders of proceedings. The NOC also analyzes network exception trends to automate processes or propose changes, involving network monitoring and data analysis.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at the NOC facilitates information flow between stakeholders (Trans Carriers/Hubs/Warehouses) and resolves issues impacting customer experience and business continuity. The role operates across two verticals:

• Inbound Operations: Deals with Vendor/Carrier/FC relationships, ensuring timely freight pick-up and delivery to FCs. Addresses issues during the pick-up to delivery lifecycle.
• Outbound Operations: Deals with FC/Carrier/Carrier Hub relationships, ensuring timely dispatch of trucks for customer order delivery. Addresses issues during the freight transit lifecycle.

The specialist provides timely issue resolution by researching and querying internal tools and making real-time decisions.

Key Responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and perform ad hoc reporting and analysis.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for Amazon technology teams that create and enhance software systems and tools used by NOC.
• Quickly understand the business impact of trends and make data-driven decisions.
• Systematically escalate problems or data variances to relevant owners and teams, and follow through on resolutions.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Create narratives outlining weekly findings and variances, and present them in a review forum.

Requirements & Tech Stack

• Basic understanding of Logistics.
• Ability to analyze data and notice trends.
• Ability to drive Customer Experience without compromising on time.
• Communication skills (written and oral).
• Zeal to ideate process improvements and drive them to conclusion.

Qualifications

• Excellent communication, both verbal and written.
• Basic Qualifications: Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership.
• Preferred Qualifications: Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level.