Collection Tele caller

About the Role

V CATCH is seeking a full-time, on-site Collection Tele caller to join their team in Hyderabad.

Key Responsibilities

• Make outbound and receive inbound calls to customers regarding outstanding payments.
• Remind, negotiate, and follow up on payments professionally and compliantly.
• Update call logs and payment status in the system.
• Verify customer information.
• Provide clear explanations of payment options and account details.
• Manage daily call targets.
• Coordinate with the collections team.
• Escalate complex cases to supervisors.
• Maintain a courteous, customer-centric approach.
• Achieve collection goals.

Requirements & Tech Stack

• Basic computer and CRM skills
• Data entry accuracy
• Familiarity with call center systems
• Ability to update and maintain records in real-time.

Qualifications

• Strong communication skills, including clear verbal communication and active listening.
• Ability to explain payment and account information in simple terms.
• Customer interaction skills, including empathy, patience, and conflict resolution.
• Ability to handle difficult or distressed customers professionally.
• Time management and organizational skills to manage call volumes, prioritize follow-ups, and meet daily and monthly collection targets.
• Negotiation and persuasion skills to encourage timely payments while adhering to company policies and regulatory guidelines.
• Relevant experience in collections, telecalling, or BPO/voice process roles is beneficial.
• Familiarity with financial services or consumer lending is an added advantage.
• Minimum educational qualification: Higher secondary (12th pass) or graduate in any discipline.
• Proficiency in local languages and English is preferred.
• Comfortable working on-site in Hyderabad.
• Flexibility for shift work as per business requirements.