Team Leader

About the Role

This is a full-time, on-site Team Lead role based in Varanasi. The Team Lead will oversee a local operational or sales team, ensuring daily targets, service standards, and compliance requirements are met. Team members are encouraged to innovate, collaborate, and contribute to a rapidly evolving digital finance ecosystem.

Key Responsibilities

• Assigning tasks to the team.
• Monitoring team performance.
• Coaching team members.
• Resolving escalated issues related to payment services and customer interactions.
• Coordinating with cross-functional teams.
• Preparing reports and sharing insights to improve processes and customer experience.
• Maintaining high levels of professionalism.
• Fostering a positive work environment.
• Supporting the growth and development of the team.

Requirements & Tech Stack

• Leadership and team management skills.
• Communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Basic understanding of digital payments, financial services, or related technology-driven businesses.
• Proficiency in using office productivity tools and reporting systems.
• Ability to work on-site in Varanasi.
• Ability to manage dynamic, target-driven work environments.

Qualifications

• Experience supervising or mentoring team members.
• Relevant work experience in operations, sales, customer service, or financial services is preferred.
• A Bachelor’s degree in business, commerce, management, or a related field is an advantage.