Hostess

About the Role

This role involves greeting guests, managing seating arrangements, and ensuring a positive dining experience.

Key Responsibilities

• Greet guests and determine the number in their party.
• Seat guests by finding a clean, available table, pulling out chairs, and placing menus.
• Guide guests through dining rooms and provide assistance.
• Move and arrange tables, chairs, and settings; organize seating for groups with special needs.
• Ensure place settings are appropriate with napkins, clean silverware, and other standard items.
• Check menus for currency, cleanliness, completeness, and condition.
• Maintain cleanliness of work areas throughout the day using clean-as-you-go procedures.
• Monitor dining rooms for seating availability, service, safety, and guest well-being.
• Follow company and safety/security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to a manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements & Tech Stack

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

This is a Non-Management Position at St. Regis Hotels & Resorts.