Technical Writer, GGI

About The Job

Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.

The Google Global Infrastructure (GGI) team oversees the physical infrastructure powering and connecting all of Google’s consumer services, AI services, and Cloud services globally. This team is responsible for the strategy, operations, technology roadmap, delivery, and optimization for Google’s global footprint of data centers, energy and network infrastructure, across design, power, space, and fleet-wide demand planning.

As a Technical Writer on the GGI StratOps team, you will create and maintain critical technical documentation supporting Google’s global networking and data center infrastructure. Working on a team of technical writers and collaborating closely with network engineers and data center facilities technicians, you will produce clear, accurate, and actionable operational content. You will also adopt Google’s emerging AI-assisted content tools to streamline drafting and maintenance while ensuring rigorous accuracy and usability standards.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Key Responsibilities

• Plan, research, and write technical documentation—including installation guides, maintenance procedures, and operational runbooks—for Google's global network and data center infrastructure.
• Incorporate generative AI tools into the content workflow to improve authoring efficiency, serving as the human-in-the-loop to rigorously fact-check AI-assisted drafts.
• Structure and modularize technical content using schemas and metadata to optimize findability for both human operators and AI retrieval-augmented systems.
• Collaborate closely with subject matter experts, including network engineers and hardware operations teams, to gather requirements and validate procedure accuracy.
• Advocate for operational end-users (field technicians and network operators) by identifying structural gaps to improve procedures and reduce ticket resolution times.

Qualifications

• Bachelor's degree in a relevant field, or equivalent practical experience.
• Experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).
• 1 year of technical writing experience.
• Experience creating documentation for hardware, networking, or physical infrastructure environments (e.g., cabling, server racks, switch configurations).
• Practical experience or coursework using generative AI tools, prompt workflows, and structured prompting to assist in drafting, research, and content maintenance.
• Familiarity with modern content tooling, markup languages (Markdown, HTML), and version control systems (e.g., Google Piper/Critique).