Patient Support Associate
Cognizant
Hyderabad2–3 yrs2h agovia Naukri
This job at a glance
- Who can apply
- 2–3 years of experience
- Must know
- Customer serviceSalesforce
- Work
- On-site in Hyderabad
- Pay
- ₹1–4 LPA
- Skill demand
- Customer service46%Salesforce2%of 98 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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Role: Patient Support Associate | Healthcare RCM (SPE)
About the Role
Seeking candidates for Healthcare Revenue Cycle Management (RCM) and Patient/Customer Support. The role focuses on handling patient and sender inquiries via Salesforce tickets and Live Chat. Responsibilities include understanding requests, reviewing information, and providing accurate resolutions in line with SOPs, process guidelines, quality standards, and privacy requirements.
Key Responsibilities
- Handle patient and sender inquiries received through Salesforce tickets and Live Chat.
- Review, document, update, and resolve Salesforce cases/tickets according to defined processes and SOPs.
- Handle billing-related inquiries, including patient questions or concerns regarding their bills/accounts.
- Support Financial Assistance inquiries by reviewing requests and following applicable processes.
- Perform or support eligibility-related checks based on defined workflows and available information.
- Assist patients/senders with inquiries regarding laboratory test-result status and route/escalate cases appropriately when additional review is required.
- Support general patient inquiries related to the healthcare revenue cycle and available patient services.
- Provide clear, accurate, professional, and empathetic communication during Live Chat interactions.
- Maintain complete and accurate case notes and documentation in Salesforce.
- Follow defined SLA/TAT requirements and ensure timely follow-up on pending cases.
- Identify inquiries requiring additional assistance and escalate them to the appropriate team as per SOP.
- Follow applicable patient privacy, data protection, quality, and compliance requirements.
- Coordinate with relevant internal teams when additional information is required for resolution.
- Meet established expectations for quality, productivity, accuracy, compliance, and customer experience.
Requirements & Tech Stack
- Salesforce
- Live Chat
Qualifications
- Strong communication, written and verbal English communication.
- Good analytical and problem-solving skills.
- Ability to handle sensitive patient information appropriately.
- Customer empathy and professional communication.
- Ability to work in a quality and productivity-driven environment.
Location: Hyderabad
Shift Timing: US Shift (Night shift)
Work Mode: WFO/5 days