Analyst Trainee (Service Desk)

About the Role

This is a Service Desk role. You will be responsible for providing technical support to clients, including troubleshooting and resolving IT issues and ensuring the smooth functioning of their computer systems and IT services.

Key Responsibilities

• Serve as the first point of contact in the Service Desk for end-users reporting IT issues.
• Log, track, and resolve Service Desk tickets accurately and within defined SLAs.
• Troubleshoot hardware and software issues to minimize downtime and disruption.
• Collaborate with internal IT teams to escalate and resolve complex scenarios.
• Build and maintain knowledge base articles to enable faster resolutions.

Role Expectations

• Client-focused mindset with the ability to support users across diverse cultures.
• Strong verbal and written communication skills suited to a Service Desk environment.
• Sound technical knowledge and willingness to work in shifts from the office.
• Flexibility to work from any Cognizant office location in a given shift timing and technology is mandatory.
• Open to Indian nationals/OCIs who are currently residing in India.

Eligibility Criteria

• Students graduating in 2024, 2025, and 2026 from any 3-year UG degree (BCA, BSc, BA, BBA, B.Voc, BMS, BCom etc.) are eligible to apply.
• Students currently enrolled into full-time post-graduate courses are not eligible.
• Students should possess a consistent academic record with a minimum 50% in X, XII, Diploma, UG (rounding off 49.9% is not allowed).
• At the time of joining, all recruits need to have a minimum 50% aggregate in the pursuing degree with no standing arrears.
• Students applied for re-evaluation and waiting for results would be validated with the initial results score declared.
• Appropriate CGPA to % conversion to be considered as per university norms.
• Students with standing arrears are NOT eligible to apply.

Support Available from Cognizant (post joining as Full Time Employee)

• No Service bonds.
• Cognizant sponsored Higher Education from BITS Pilani (applicable only to candidates from Science, Technology & Mathematics background).
• Night shift allowance.
• Safe and comfortable cab facilities for pick-up and drop.
• Timely rewards and recognition for top performers.

Mandatory Documents

For Registration:

• Resume (maximum of 2 pages) with a high-resolution passport size photograph (light background, both ears visible).

For Interview:

• All academic documents including the college ID card (if available) and school/college UG mark sheets.

For Onboarding:

• PAN card (first name, last name, father's name, and other details must be accurate to avoid background verification failure).
• Voter Id card / Passport (any one) to verify citizenship.
• Aadhar card.