Wealth Management Associate

Morgan Stanley

POSITION SUMMARY

Wealth Management Associates provide exceptional service to clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams daily. As senior members of the service team, this role builds trusted relationships through client interactions. A successful candidate will have a client-first mindset, strong interpersonal skills, and focus on delivering an exceptional client experience. This role supports FAs/ PWAs/ teams in areas such as digital marketing, portfolio holdings, proposal tools, and financial planning.

DUTIES AND RESPONSIBILITIES

Client Support

• As a senior member of the service team, provide coverage for an FA/PWA/team, including:
• Cultivating relationships with business partners and colleagues internally and externally.
• Supporting the FA/PWA/team in enhancing new and existing client relationships by providing an exceptional client experience.
• Assisting the FA/PWA/team in delivering against their client service model, including preparing for regular meetings and tracking follow-ups.
• Ensuring all client service functions are performed in a timely manner, assigning work to team members if and as needed.
• Providing backup coverage for traditional registered or unregistered Client Service Associate responsibilities at the request of the client and/or FA/PWA/team, such as executing money movement transactions, answering general non-investment related questions concerning client accounts, educating or enrolling clients in digital tools (e.g., MS Online), accepting or entering unsolicited orders, and/or entering solicited orders in a clerical capacity.
• Remaining current on all policies, procedures, and new platforms, and sharing reminders and best practices with other service team members.

Business Development & Operational Support

• Assisting the FA/PWA/team in organizing around and executing against their business plan, partnering closely with other market stakeholders such as Practice Strategy Consultants and Branch Management.
• At the direction of FA/PWA/team, executing administrative elements of digital and in-person marketing strategies including conferences, seminars, webinars, websites, social media, and regular email connectivity.
• At the request of the client and/or FA/PWA/team, preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients.
• At the request of the client and/or FA/PWA/team, assisting with research using firm-approved systems.
• Participating in existing client and/or prospective client meetings, representing the service lens.
• Participating in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management.

Knowledge/Skills

• Strong leadership skills.
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Technically proficient and quick learner of new and updated platforms.
• Detail-oriented with superior organizational skills and ability to prioritize.
• Expert knowledge of basic personal computer, MS Office (particularly MS Excel), and internet applications.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Team player with the ability to collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Adaptable and ability to multi-task.
• Goal-oriented, self-motivated, and results-driven.

REPORTS TO

• Business Service Officer