AIRCRAFT GREETER

About the Role

Cutter Aviation is seeking an energetic and assertive customer service professional for the Aircraft Greeter position. This role serves as the primary point of contact for customers, requiring exceptional relationship skills and the ability to provide world-class customer service.

Key Responsibilities

• Provide world-class, uncompromising service.
• Greet passengers and crews upon arrival and departure.
• Escort passengers and crews to appropriate locations (e.g., lobby, transportation).
• Confirm all reservations and services.
• Gather information for Line Services regarding fueling aircraft.
• Relay information to Customer Service Representatives for service arrangements (rental cars, catering, coffee, ice, newspapers).
• Shuttle passengers from aircraft to parking lot or lobby.
• Clean windscreens and stock coolers with water.
• Perform general light cleaning around aircraft and Customer and Line Service areas.
• Solicit sales of new or additional services or products.
• Perform duties of a Customer Service Representative as needed.
• Monitor aircraft arrivals, parking, refueling, loading, and departures.
• Identify areas for improvement, report them to management, and implement improvements.
• Verify correct orders for fuel and catering are placed and dispatched to Line Service Technicians.
• Ensure compliance with FAA and TSA rules and regulations.
• Transport passengers and/or crew members on and off the airport to designated locations (e.g., hotel, main airport, aircraft).
• Perform other duties as assigned.

Requirements & Tech Stack

• Basic computer and keyboarding skills.
• Ability to pass a drug screening test.
• Able to pass a background check.
• Clean driving record.

Qualifications

• High School Diploma or GED.
• Prior experience working at an FBO or in the hospitality industry is preferred.
• Knowledge of all types of general aviation aircraft and their service requirements, as well as the needs of crews and passengers.
• Understanding of principles and methods for showing, promoting, and selling products or services.
• Ability to calculate figures and amounts.
• Ability to establish and maintain effective working relationships with all staff, tenants, customers, and the general flying public.
• Ability to present information effectively and respond to questions from airport staff, clients, customers, and flight crews.

Physical Demands

• Lifting up to 50 pounds.

Environmental Conditions

• Outside environment.