Customer Experience Agent

About the Role

• Join Uniserve as a Customer Experience Agent in Chennai.
• Play a key role in supporting customers and ensuring efficient, professional enquiry resolution.
• Work closely with UK-based teams to deliver excellent customer service in a fast-paced international logistics environment.
• This is a 6-month Fixed Term Contract.

Key Responsibilities

• Respond to customer enquiries promptly and professionally via email and internal systems.
• Update and maintain customer information accurately within company databases.
• Provide customers with accurate and timely updates regarding shipments and services.
• Track, investigate, and manage customer tickets and potential claims.
• Carry out administrative tasks using internal systems and processes.
• Manage customer expectations and ensure a positive customer experience.
• Resolve customer queries efficiently, escalating issues when required.
• Collaborate closely with UK-based colleagues for seamless customer support and continuous improvement.
• Follow established SOPs and operational processes, maintaining high levels of compliance and accuracy.

Requirements & Tech Stack

• Strong communication skills with a high standard of written and spoken English.
• Excellent attention to detail.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Ability to work both independently and as part of a collaborative team.
• Willingness to work shifts aligned to UK operating hours.
• Basic proficiency in Microsoft Office applications.
• An interest in international logistics, freight forwarding, and supply chain operations.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or a related discipline.
• Up to 2 years' experience in a customer service, customer support, logistics, freight forwarding, or supply chain environment.