DCO Tech

About the Role

Join our dynamic AWS team as a DCO Tech and become a critical guardian of global cloud infrastructure. You will play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations. This role involves in-depth hardware and network diagnostics, physical repair, and participation in an on-call rotation.

Key Responsibilities

• Perform server rack installations, hardware break-fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability.
• Carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on-call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Assist in interviewing, training, and onboarding new team members.

Physical Requirements

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• May be assigned to a facility under development, requiring travel for training until the designated site becomes fully operational.

Essential Requirements

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Qualifications

• Experience dealing effectively with customers during problem resolution.
• Experience operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Ability to work in cramped spaces or in elevated locations while adhering to health & safety guidelines.

Note: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Note: A lump sum stipend will be provided to eligible candidates who relocate for this position.