Patient Advocate

About the Role

The Patient Advocate position is located in Sells, AZ, and functions under limited supervision. This role acts as a liaison between patients and multiple care delivery systems, providing information and assistance to dialysis patients with their medical needs. Work is reviewed upon completion to ensure compliance with organizational and departmental goals, policies, and procedures.

Key Responsibilities

• Translate educational and informational materials to patients.
• Assist patients in obtaining prescriptions.
• Weigh patients and take patient's temperature.
• Interpret physician information for patients regarding medication, dietary requirements, and other medical instructions.
• Schedule medical appointments as needed.
• Act as a liaison between the Human Services Department, Health Center Staff, Dialysis Patient Advisory Committee, and patients.
• Act as an interpreter between patients and medical center staff.
• Assist with the ambulatory needs of patients.
• Transport patients to and from hospital/clinic appointments, meetings, or consultations.
• Pick up patient supplies as needed.
• Assist patients and staff with culturally sensitive issues.
• Encourage patients to maintain responsibility for their health and well-being.
• Identify and assess problems as they arise and contact appropriate medical personnel.
• Perform other job-related duties as assigned and contribute to a team effort.

Requirements & Tech Stack

• Tohono O'odham culture, customs, and traditions
• Applicable federal, state, tribal laws, regulations, and requirements
• Health-related issues, medical terminology, and health education
• Health and nutrition principles and body composition
• Recording and updating assessments
• Making referrals as needed
• Superior customer service to external and internal customers
• Patient care
• Ability to carry out instructions (verbal or written)
• Ability to exercise independent judgment
• Ability to communicate efficiently and effectively (verbally and in writing)
• Ability to establish and maintain positive and effective working relationships
• Ability to maintain privileged confidential information
• Ability to work independently and meet strict time lines
• Ability to work extended hours and various work schedules

Qualifications

• High School Diploma or General Education Diploma
• Six months work experience in a nursing field, or an equivalent combination of training, education, and work experience.

Licenses, Certifications, Special Requirements

• Must obtain certifications in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid within the first six months of hire.
• A criminal background and National FBI check is required upon recommendation for hire.
• A 39-month Motor Vehicle Record check is required.
• May require possessing and maintaining a valid driver's license (no DUIs or major traffic citations within the last three years).
• If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.
• Fluency in both the Tohono O'odham Language and English may be required as a condition of employment.