Operations Management Trainee

About the Role

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This role requires cross-functional work across Operations, Asset Management, Sales, Quality, and Rental. This is an opportunity to learn how to manage a heavy-duty truck repair shop.

Location: Raleigh, NC

Schedule: Monday - Friday

Hours: 10:00 am to 6:30 pm

Work schedules are subject to change as the trainee progresses.

Key Responsibilities

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize these.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Requirements & Tech Stack

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages (Advanced).
• Basic understanding of Business Finance, controls and metrics (Beginner).

Qualifications

• Bachelor's Degree.
• 1 year or more in customer service with issues resolution experience (Preferred).