Operation Manager Intern

About the Role

Fawrit Technologies is seeking an Operations Manager Intern to support and coordinate day-to-day operations across laundry partners, riders, customers, and the internal technical team. This people-facing operations role requires strong communication, responsiveness, ownership, problem-solving ability, and the capacity to manage multiple tasks and follow-ups simultaneously.

Key Responsibilities

• Order & Operations Coordination
• Monitor incoming orders and ensure smooth progression through the service process.
• Track orders from customer pickup through laundry processing to final delivery.
• Follow up on pending, delayed, or problematic orders.
• Coordinate with partners and riders for timely order completion.
• Maintain accurate order information and status updates in the system.
• Identify operational issues and take timely action or escalate as needed.
• Estimates, Invoices & Payments
• Assist in preparing and sharing estimates with customers.
• Share invoices and payment links after confirming order details.
• Follow up on pending payments.
• Ensure accurate recording of payment and order-related information.
• Partner Coordination
• Communicate with laundry partners regarding orders, service progress, and operational requirements.
• Build and maintain professional relationships with existing partners.
• Understand partner concerns, requirements, and operational challenges.
• Coordinate with relevant internal teams to address partner issues.
• Communicate customer requirements and special instructions to partners.
• Assist with the coordination and onboarding of new partners.
• Customer & Rider Coordination
• Communicate with customers regarding pickups, deliveries, order updates, and service queries.
• Coordinate with riders regarding pickup and delivery schedules.
• Communicate customer requests, changes, and important order information to riders.
• Follow up with riders to ensure timely pickups and deliveries.
• Assist in resolving routine customer and rider concerns.
• Ensure customers receive timely updates on order status and delays.
• Internal & Technical Coordination
• Coordinate with the internal technical team on operational or system-related issues.
• Clearly communicate reported issues, requirements, and customer or partner concerns.
• Follow up with the relevant team until issues are addressed.
• Keep the manager updated on important operational issues.
• Escalate customer complaints, partner concerns, payment issues, rider problems, or unusual situations.
• Communication & Follow-Up
• Manage multiple WhatsApp conversations and operational requests efficiently.
• Respond to customers and partners in a timely and professional manner.
• Maintain proper follow-up on unresolved issues.
• Ensure important conversations, customer requests, and operational requirements are not missed.
• Maintain accurate records of relevant operational activities.
• Provide regular updates on pending orders, operational challenges, and unresolved issues.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Strong coordination and follow-up skills.
• Good organizational and time-management abilities.
• Ability to manage multiple conversations and tasks simultaneously.
• Basic computer and application-handling skills.
• Good attention to detail.
• Problem-solving ability and willingness to take ownership.
• Ability to remain calm and professional while handling operational issues.
• Ability to communicate professionally with customers, riders, and business partners.
• Comfortable working in a fast-paced startup environment.
• Willingness to communicate through WhatsApp and other business communication channels.
• Ability to follow up on tasks independently and ensure issues are addressed.
• Willingness to work primarily from home and attend the Kochi office when required.

Internship Details

• Role Type: Internship
• Duration: 6 months
• Location: Kalamassery, Kochi, Kerala
• Role Type: Internship | Hybrid (Primarily Work From Home)
• Working Hours: 11:00 AM – 8:00 PM
• Monthly Stipend: ₹5,000
• Performance Bonus: Up to ₹10,000 (based on individual performance and achievement of operational targets; not guaranteed)
• Joining: Immediate
• Work Location: Primarily Work From Home, with occasional in-person attendance at the Kalamassery, Kochi office as required.

Full-Time Opportunity

Based on individual performance and business requirements, successful interns may be considered for a full-time opportunity upon completion of the internship, with a potential monthly compensation package of ₹20,000 – ₹40,000. Full-time conversion is not guaranteed and will depend on the intern’s performance, demonstrated ownership, ability to handle the role independently, and the company’s business requirements.

Role Objective

The Operations Manager Intern will serve as a central coordination point between customers, riders, laundry partners, and the internal team. The primary objective is to ensure day-to-day operations run smoothly, communication is handled effectively, operational issues are followed up, and orders move efficiently from pickup to final delivery. The intern is expected to demonstrate accountability, maintain clear communication, and proactively follow up on operational tasks to support a reliable customer experience.