Room Service Associate

About the Role

The Room Service Associate at United Health Services (UHS) contributes to a positive patient experience by delivering meals accurately, assisting with menu selections, and responding to patient needs with kindness and professionalism. This role collaborates with patients, families, nursing staff, and nutrition services teams to ensure safe, timely, and high-quality meal service. The associate also supports daily food service operations by maintaining sanitation standards, managing supplies, completing documentation, and fostering a welcoming environment.

Key Responsibilities

• Deliver patient meals accurately and courteously through the room service program, ensuring proper tray placement and supporting patient comfort.
• Assist patients and family members with menu selections using approved scripting and respond to questions compassionately and respectfully.
• Measure and record patient's intake information as required by physician orders and nursing standards of care.
• Utilize the room service computerized scanning system to track meal status and ensure timely, accurate delivery.
• Retrieve soiled trays from patient rooms and nursing units, inspecting for patient belongings, medications, or medical devices.
• Deliver supplies and nourishment items to nursing units, including preparing nutritional snacks and monitoring inventory levels of supplements and tube feeding supplies.
• Communicate with nursing staff regarding meal status, patient needs, and service concerns.
• Maintain a clean and safe work environment by following proper food handling, sanitation, and infection prevention practices.
• Record food temperatures and complete required Hazard Analysis and Critical Control Points (HACCP) and safety documentation.
• Complete required training and competency validations.
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and reporting potential security incidents.
• Assist with dish room operations, cleaning carts and equipment, restocking supplies, and performing other duties as assigned.
• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation.
• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations.
• Perform additional responsibilities as required to meet department and organizational needs.

Requirements & Tech Stack

• High School Diploma or equivalent.
• Experience using specialized tools, software, or equipment required for the role.
• Experience working in the healthcare industry.
• Experience in a role or field that provides transferable skills or knowledge relevant to the position.
• Customer/patient-facing experience directly interacting and communicating with the public.
• Room service computerized scanning system.

Qualifications

• Up to 1 year of related experience.
• Up to 1 year of customer/patient-facing experience.
• Up to 1 year of technical/systems experience.
• Up to 1 year of healthcare experience.