Support Specialist

About the Role

• Job Title: Crisis Support Specialist
• Company: Crisis Connections
• Location: Seattle, WA (Belltown Area)
• Job Type: Full-time, Non-Exempt
• Schedule: Day and Swing shifts available
• Pay: $27.33/hour
• Union: OPEIU represented
• Note: Position will begin onsite in Seattle and transition to remote work no later than July 2027.

Key Responsibilities

• Answer Regional Crisis Line calls and provide compassionate, trauma-informed crisis support.
• Follow established crisis-line protocols and clinical guidance.
• Monitor call demand and respond promptly to help the team meet service expectations.
• Connect callers with appropriate mental health and community resources.
• Maintain accurate, professional, and nonjudgmental documentation in the electronic health record.
• Support volunteer phone workers with crisis calls, community resources, documentation, and phone-room processes.
• Review volunteer documentation for quality and completeness.
• Collaborate with Crisis Services Clinicians, Crisis Intervention Specialists, volunteers, and other team members.
• Participate in supervision, training, and professional development, including ASIST suicide-prevention training.

Requirements & Tech Stack

• Onsite and Remote Work Requirements:
• Must be prepared to work onsite in Seattle initially.
• Transition to remote work no later than July 2027.
• Remote work requirements:
• High-speed internet with a minimum of 50 Mbps download and 50 Mbps upload speeds.
• A reliable, secure internet connection (mobile hotspots are not permitted).
• A smartphone with the ability to download and use a multi-factor authentication (MFA) application.
• Computer Skills: Ability to use multiple computer applications while working in an environment with moderate noise and distraction.
• Note: This position involves regular conversations concerning suicide, mental health challenges, and crisis situations.

Qualifications

• Education:
• High school diploma or equivalent required.
• A bachelor’s degree in the social sciences is preferred.
• Skills & Knowledge:
• Understanding of public mental health systems, resources, and procedures.
• Strong verbal and written communication skills.
• Ability to remain professional, compassionate, and effective while handling crises.
• Reliability and the ability to work collaboratively.
• Ability to seek clinical guidance when appropriate.