Starlink Customer Success Specialist

About the Role

Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Specialists own activations and billing, from a signed contract order to a working account. This is an entry-level individual contributor role.

Key Responsibilities

• Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
• Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
• Track shipments and activation dates; proactively flag delays or potential payment slips
• Maintain current systems and trackers so status, risks, and pending items are clearly visible and actionable for the team
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
• Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
• Identify and improve inefficient process steps so subsequent orders are easier to execute

Requirements & Tech Stack

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Willingness to work across time zones when a customer shipment, activation, or billing date requires it

Qualifications

• Organized, accurate when volume is high, communicates clearly, and treats getting an order live and billed correctly as personal responsibility
• Handled a high volume of orders or tickets without creating avoidable errors
• Communicates clearly and raises problems early, with a dollar amount and a next step
• Improved a process or tracker other people actually used
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Built lightweight ops automations or reporting in the tools the team already uses (spreadsheets, Salesforce, Smartsheet, etc.) so other people stopped doing the work manually
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build something real, like a script, tracker, or workflow
• Must be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or eligible for required U.S. Department of State authorizations.