Customer Success
Zenwork, Inc
Hyderabad, Telangana, India0–3 yrs11m agovia LinkedIn
Posted 14 Nov 2026, 14:11 IST
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- Customer serviceSalesforceBusiness analysisExcelCRM
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service57%Business analysis6%Excel4%Salesforce3%of 112 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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About the Role
Zenwork, Inc. is seeking a Customer Success professional with 0 to 3 years of experience. This is a work-from-office role in Hyderabad, requiring an immediate or 30-day notice period. The work environment is 24/7 with rotating weekly time off, and candidates must be able to work permanent night shifts or assigned rotational shifts. Graduation is mandatory.
Key Responsibilities
- Serve as the frontline for delivering exceptional customer service to U.S.-based clients.
- Assist customers with inquiries, resolve issues, and ensure a positive experience.
- Handle multiple tasks, including answering questions via Salesforce, chat, or email.
- Develop problem-solving skills to address customer needs efficiently.
- Contribute to process improvements by suggesting new ideas.
- Manage customer support inquiries efficiently across email and chat, adapting between channels as needed.
- Review, analyze, and resolve critical customer queries with precision to ensure customer satisfaction and adherence to SLAs.
- Communicate customer feedback, feature requests, and suggestions for process improvements to the product team.
- Handle multiple chats simultaneously.
- Maintain zero open tickets policy by resolving or appropriately escalating issues by the end of each day.
- Track and report on customer pain points, providing actionable insights for process improvements.
- Work effectively in a fast-paced environment, managing SLAs and TATs to meet customer expectations.
Requirements & Tech Stack
- Salesforce
- MS Excel
- MS Word
- CRM systems
- Chat
Qualifications
- Graduation mandatory.
- Customer service or support experience, with a focus on U.S. clients.
- Proficiency in MS Excel.
- Excellent written and verbal communication skills, with a focus on delivering clear and professional interactions.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to manage multiple tasks simultaneously and maintain a high level of attention to detail.
- Familiarity with CRM systems and workflows, with a preference for experience in Salesforce.
- Adaptability to work in various shifts, including night shifts.