Advanced Associate, Content Quality Assurance

Advanced Associate, Content Quality Assurance

Company: Pearson

About the Role

This is a production technician role supporting the development, production, quality assurance, and maintenance of assessment exam materials for teacher certification programs in the United States. The position performs detailed technical and operational tasks across items, frameworks, practice tests, surveys, data loading, blueprinting, and assessment bank workflows.

Length of Employment: 12 months

Hours: 40 hours a week

Work Environment: Remote production-focused environment.

Core Competencies

• Attention to detail and commitment to quality.
• Strong technical aptitude and ability to learn and use multiple systems.
• Organization, prioritization, and follow-through.
• Clear written communication.
• Collaboration with internal teams, subject matter experts, and program management.
• Problem-solving and adaptability.
• Confidentiality and sound judgment when working with secure assessment materials.

Primary Responsibilities

• Process items and frameworks for development and production workflows.
• Create, format, and edit documents and reports for review activities.
• Process practice test adoptions in item banking software.
• Enter, revise, and maintain items in item banking software, including support for item revisions and special content tasks.
• Serve as a point person for state-specific reviews, including inputting collections, adding subject matter expert users, sending communications, granting access, and removing access.
• Assist with monthly data loads and other program-specific data production needs.
• Support blueprinting activities, including setting up fields or blueprints in item banking software.
• Create and edit content validation surveys using software.
• Format test form booklets and other production materials.
• Assist with assessment bank activities, including bank reconfiguration, exports, and conversion.
• Help maintain the workload planner and support schedule, status, and tracking updates.
• Take on special technical tasks as required to support production timelines and quality standards.

Requirements & Tech Stack

• Works remotely and regularly uses specialized platforms and tools such as item banking software and workload planning resources.
• Handles secure and confidential assessment materials and must follow applicable security, access, and quality procedures.

Qualifications

• High school diploma or equivalent required.
• Associate degree, bachelor’s degree, and/or equivalent work experience preferred.
• Experience in production support, quality assurance, assessment operations, publishing, educational content, or a related field preferred.
• Experience using content management systems, item banking systems, survey tools, databases, spreadsheets, or workflow tracking tools preferred.
• Demonstrated ability to follow detailed procedures, maintain accurate records, and meet deadlines.
• Strong written communication skills.
• Ability to work independently and collaboratively while managing multiple priorities.
• Experience with teacher certification exams, educational assessment, or test development processes preferred but not required.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of assessment development, item production, and quality assurance processes, or ability to quickly learn them.
• Knowledge of secure content handling practices and user access coordination.
• Skill in accurately entering, reviewing, formatting, migrating, and maintaining assessment content.
• Skill in using item banking, survey, spreadsheet, and document production tools.
• Skill in coordinating user setup, communications, and access for review events.
• Ability to interpret instructions, apply procedures consistently, and identify potential production issues.
• Ability to organize detailed work, track assignments, manage overlapping timelines, and support workload planning.
• Ability to communicate professionally with internal partners and external review participants.
• Ability to adapt to new systems, changing program requirements, and special technical assignments.

Compensation

The full-time salary for this role is $23.50 per hour.