Recovery Support Navigator (RSN) 000401

About the Role

Casa Esperanza seeks a dynamic, energetic individual passionate about delivering recovery and wellness-oriented community-based system navigation and care coordination for individuals living with addiction, mental health, and cooccurring disorders. The Recovery Support Navigator (RSN) is an integral part of the care team, providing care coordination, system navigation, and recovery support services to individuals with substance use disorders and/or co-occurring mental health conditions. The RSN engages individuals across various treatment and community settings, assisting them in identifying recovery goals, accessing treatment and support services, obtaining and maintaining benefits, connecting with community resources, and remaining engaged in their care. Working collaboratively with Casa’s Patient Access Team, Community Support Program, and other members of the Multi-Disciplinary Team (MDT), the RSN serves as a resource and advocate, supporting access to clinical, medical, or comprehensive care plan services.

Key Responsibilities

Service Delivery

• Provide care coordination, system navigation, and recovery support services to individuals with substance use disorders and/or co-occurring mental health conditions.
• Engage individuals through assertive outreach in homes, treatment settings, and community-based locations, facilitating warm handoffs to treatment providers and community resources.
• Deliver services on a mobile basis in any safe setting, including a patient’s home, an inpatient diversionary unit, or a day program.
• Coordinate care with behavioral health providers, medical providers, OBAT programs, hospitals, housing agencies, employment services, and other community partners.
• Assist individuals in identifying and achieving recovery, treatment, and wellness goals using person-centered, strengths-based, trauma-informed, and culturally responsive approaches.
• Connect pregnant and postpartum individuals with OB/GYN, pediatrics, and social services.
• Explore treatment and recovery options with individuals, providing education regarding treatment services, recovery supports, and community resources.
• Support individuals in accessing and maintaining treatment services, including linkage to addiction treatment, psychiatric services, and recovery supports.
• Provide advocacy, peer mentoring, crisis support, and transition/discharge planning.
• Assist with temporary transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources.
• Assist individuals in obtaining, maintaining, and renewing benefits and resources, including health insurance, public assistance programs, disability benefits, housing supports, transportation assistance, and other community-based services.
• Collaborate as an active member of the multidisciplinary care team to support individual engagement and continuity of care.
• Deliver services in accordance with person-centered, recovery-oriented, and trauma-informed care principles.

Administrative Functions

• Maintain timely, accurate, and complete documentation in the electronic health record and other required systems.
• Protect individual privacy and confidentiality in compliance with HIPAA, 42 CFR Part 2, organizational policies, and applicable regulations.
• Demonstrate cultural humility, professionalism, ethical practice, and appropriate professional boundaries in all interactions.
• Participate in regular supervision, competency validation, required trainings, and continuing education activities.
• Support integrated care delivery and interdisciplinary collaboration across systems of care.
• Contribute to Continuous Quality Improvement (CQI) initiatives, outcome measurement, and performance improvement activities.
• Meet established productivity, documentation, quality, and individual engagement standards.
• Participate in multidisciplinary team meetings (MDT), case reviews, and care coordination activities to promote positive individual outcomes.
• Perform other duties as assigned.

Qualifications

• A bachelor's degree in social work, psychology, human services, counseling, or a related field is required, OR two years of relevant work experience and/or lived experience with substance use disorders and/or behavioral health conditions.
• Fluency in English/Spanish is required.
• Demonstrated knowledge and understanding of substance use disorders, treatment modalities, and recovery support services.
• Willingness to complete Certified Application Counselor (CAC) certification within the first month of hire.
• Valid driver's license and ability to travel in the community.

Schedule

• Day shift: Monday to Friday availability to cover clinic hours between 8 am and 8 pm.
• Weekends: 9 am to 1 pm.

Work Setting

• In-person
• Must have the ability to commute/relocate: Roxbury, MA 02119.
• Reliably commute or planning to relocate before starting work (Required).
• Language: Spanish (Required).

Compensation

• $21.63-$22.12/hour