Full-Time Operations Associate

About the Role

To embrace the elements with open arms, Burberry brings together diverse perspectives, skills, and expertise to create exceptional luxury products and experiences. This role supports store back-of-house operations.

Job Purpose

Through passion for the brand and professionalism, you will be responsible for effectively and efficiently supporting the store back-of-house operations.

Key Responsibilities

• Responsible for all aspects of inventory control, including receiving and handling stock orders from hub or warehouse, ensuring accuracy of products received, and reporting discrepancies.
• Supporting the sales team with retrieving stock in a timely manner, including Omnichannel and stock pullbacks.
• Keeping the back of house tidy and compliant with Retail Operations and Standards.
• Quality control on all products at all times and reporting any issues to the store lead.
• Support aftersales processes (alterations, repairs, personalization) to elevate the client experience.
• Ensure all stockroom equipment is working and fully operational, raising any concerns through Ask Services immediately.
• Adhoc administration, including answering telephone calls, responding and liaising with customer service, stationery and supermarket orders, and general administrative tasks.
• Adhoc requests by store management to support with events, visual merchandising, stock taking, and other duties.

Requirements & Tech Stack

• Excellent organizational skills and meticulous attention to detail.
• Excellent communication skills both verbal and in writing.
• Intermediate computer skills in core Microsoft software.
• Previous experience with SAP is desirable.
• Ability to work well in a team.
• Ability to work in a busy team environment.

Measures of Success

• Efficiency of store administration.