Intern, MGF NCS Specialist
A.P. Moller - Maersk
Chennai, Tamil Nadu, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceOperationsLead generationStakeholder managementTroubleshooting
- Work
- On-site in Chennai · internship
- Pay
- Not stated by the employer.
- Skill demand
- Operations28%Stakeholder management12%Customer service5%Lead generation4%of 99 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
The MGF CX Specialist supports National Customer Service LTL Services by managing customer communications and real-time dispatch execution across calls, emails, and SMS. The role owns resolution of routine last-mile delivery issues within established guidelines, supporting customers, field operations, and carrier delivery teams to drive timely, successful deliveries and a consistent customer experience.
Key Responsibilities
- Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS.
- Assess customer needs and provide timely, accurate, and effective solutions to delivery-related inquiries, issues, and exceptions.
- Troubleshoot delivery exceptions in coordination with delivery and carrier teams, including customer availability concerns, route challenges, locating delivery addresses, go-backs, and communicating revised delivery timeframes.
- Monitor assigned delivery routes and teams in real time to support adherence to planned schedules, on-time performance, and successful delivery execution.
- Provide real-time route status updates and proactively communicate delivery exceptions, delays, and risks to relevant stakeholders.
- Report and escalate route and delivery issues as appropriate, coordinating with field operations, carrier teams, and other stakeholders to drive timely resolution.
- Collaborate with field operations and carrier partners to resolve operational challenges and maintain service continuity.
- Deliver intraday updates and reports on route performance, delivery status, and operational exceptions.
- Conduct proactive follow-up with customers following exception-based resolutions to confirm satisfaction and ensure a positive customer experience.
- Support carrier compliance with operational standards, service expectations, and customer requirements.
- Meet defined customer service, dispatch, and operational KPI targets within established service levels.
- Apply company values, policies, and service standards in all customer and stakeholder interactions.
Accountabilities
- Timely and accurate resolution of delivery issues and exceptions impacting customer experience.
- Consistent achievement of customer service, dispatch, and operational KPI targets.
- Effective route monitoring, issue escalation, and coordination across stakeholders to ensure successful last-mile delivery execution.
- Maintenance of high levels of customer satisfaction through proactive communication, follow-up, and service recovery efforts.
- Support of carrier compliance with operational standards, delivery commitments, and customer expectations.