Excellent Opportunity For Customer Support Professionals
Tech Mahindra
Hyderabad0–2 yrs24m agovia Naukri
Walk-in drive · 9 to 16 Nov · 9.30 AM - 1.30 PM
Divya Sree Hitech City Rd, Hyderabad, Telangana 500084 Map
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- C
- Nice to have
- Customer service
- Work
- On-site in Hyderabad
- Pay
- ₹2.5–3.25 LPA
- Skill demand
- Customer service59%C1%of 87 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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Customer Support Executive
Key Responsibilities
- Handle customer queries and concerns through calls in a professional and courteous manner.
- Understand customer requirements and provide accurate information, guidance, and support.
- Resolve customer issues by identifying root causes, recommending appropriate solutions, and ensuring timely closure.
- Escalate complex or unresolved issues to the relevant departments for prompt resolution.
- Process customer requests and complete transactions accurately while maintaining service quality standards.
- Perform cross-selling activities by identifying customer needs and promoting relevant products/services.
- Maintain high levels of customer satisfaction and adhere to defined service-level agreements (SLAs).
- Ensure compliance with organizational policies and customer service best practices.
Work Schedule
- 5 Days Working
- Rotational Week Offs
- Rotational Day Shifts
- Comfortable working in a dynamic customer service environment.
Qualifications
- Undergraduate / Graduate from any discipline
Experience
- Freshers are welcome to apply
- 0 to 2 years of experience in Customer Service, Banking, BPO, Financial Services, or related domains preferred.
Skills & Requirements
- Good communication skills in English and Hindi.
- Ability to read, write, and communicate effectively in English.
- Regional language proficiency will be an added advantage: English, Hindi, Tamil, Malayalam, Kannada.
- Basic computer knowledge and telephone etiquette.
- Customer-centric approach with strong problem-solving skills.
- Candidates should meet the required communication assessment standards (Versant/SVAR as applicable).
Interview Location: Divyasree Omega Building, Block C, 1st Floor, Hitech City, Hyderabad
Interview Timings: 09:00 AM to 01:00 PM
Important Note: Candidates must attend the interview in formal attire.
Contact Details
Uday Teja