Customer Support Specialist

A Full Renovation – Residential Remodeling

Full-time | Associate-level | Remote within the United States

About the Role

This role resolves everyday customer inquiries while maintaining clear records of each interaction. You will document recurring concerns so the team can improve help material and response processes.

Key Responsibilities

• Confirm relevant account or order details before discussing sensitive information.
• Troubleshoot routine issues using documented steps and available resources.
• Provide clear status updates when resolution takes additional time.
• Handle difficult conversations calmly and respectfully.
• Protect personal and account information throughout each conversation.
• Explain service procedures and common product features in straightforward language.
• Follow up with customers on cases awaiting additional information.

Requirements & Tech Stack

• Reliable internet access and readiness for remote collaboration.
• Comfort navigating web-based support tools and account systems.
• Accurate note taking and organization of open requests.

Qualifications

• Patience and good judgment in challenging service conversations.
• Previous customer-facing work is helpful but not required.

Annual base salary: $50,500–$53,000 USD.

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.