Support Associate II

About the Role

Support Associate II - Audit Central Team - Hyderabad

As an Analyst in the Audit Central Team (ACT), you will support Audit & Assurance practitioners with Client Relationship Management (CRM), risk clearance, Client Acceptance and Engagement Acceptance processes, and coordinating to set up pricing/WBS charge codes and reports from various internal platforms. You will need to have a strong attention to detail, critical thinking, and the ability to remember and apply process guidelines for various scenarios.

About Our Team

ACT supports Audit & Assurance practitioners with creating/updating accounts and opportunities in CRM and other SAP-based firm applications.

Key Responsibilities

• Entry of Account and opportunity information in CRM, ensuring compliance with firm standards
• Updating/editing opportunities for the Audit & Assurance practice
• Perform basic background and conflict checks
• Understand confidentiality, discretion, and professional conduct in all aspects
• Creating WBS charging codes and editing them with a high degree of accuracy
• Respond to requests promptly and concisely
• Collaborating in ad hoc special projects as required
• Produce quality work in a fast-paced environment, meeting deadlines as well as client expectations for quality and timeliness
• Assess work to determine best practice for efficient and accurate completion of projects
• Flexible to switch between responsibilities based on volumes and business priorities
• Engage in cross-functional collaboration to support broader team objectives
• Support SharePoint updates and data clean-up based on specific instructions
• Maintain and organize data accurately using database and SharePoint tools
• Analyze information, identify inconsistencies or gaps, and apply sound judgment while completing assigned activities
• Participate in training and team meetings across the supported groups and apply documented procedures consistently

Work Location & Shift Timings

• Hyderabad office
• Hybrid model (work from Deloitte office minimum of two days in a week)
• 2 pm to 11 pm IST

Qualifications

A Bachelor’s degree with minimum 1 to 2 years of work experience in a similar role.

Requirements & Tech Stack

Required Professional Skills

• Excellent written and verbal communication skills with the ability to communicate effectively with stakeholders and leadership
• Strong time management, listening, and comprehension skills to meet stakeholder expectations on quality and timelines
• Strong analytical and logical skills with great attention to detail
• Flair for creative problem-solving, critical thinking, flexibility to manage multiple projects, and prioritization
• Exceptional interpersonal skills with demonstrated ability to build relationships with stakeholders and colleagues across levels and geographies
• Proactive commitment to continuous learning and professional development relevant to the role

Required Technical Skills

• Working knowledge in MS-Word, Excel, PowerPoint, Teams, and Outlook

Preferred Skills

• CRM knowledge
• SAP working knowledge
• Salesforce knowledge